Customer Service Excellence
Created for all client facing staff from the retail floor to the lumber yard, this comprehensive and interactive Online program will train your team to provide a consistent and impactful customer experience.
Unlock the key to delivering exceptional customer experience in your store. Tailored specifically for our industry, this course provides actionable strategies for delivering top-tier service at every customer touchpoint. Through interactive sessions, real-world case studies, and expert-led discussions, participants will learn how to anticipate customer needs, handle challenges effectively, and build lasting client relationships. Equip your team with the skills to exceed expectations and drive customer loyalty in today’s competitive market.
Learning topics:
- Greeting Customers
- Body Language
- Communication Styles
- Active Listening
- Demonstrating Solutions
- Upselling
- Working with Difficult Situations
- Handling Concerns
This is an instructor led program is highly interactive and delivered live by video-conference.
- 8-hour program
- 2 hours per week delivered over 4 consecutive weeks.
- Typically scheduled Mondays or Tuesdays from 1:30pm to 3:30pm
Here’s what the participants had to say when we asked what they liked most from the 4-week Online program:
The breakout rooms really kept things fresh during the classes.”
“Meeting people from different roles in the industry, hearing and learning from their experience,
the breakdown of the science in customer service we already give on a day-to-day basis
and how to improve those skills.”
“The session on different types of people, personalities and communication styles.
How to get customers to open up, and to use information they provide
to help them get better results in their projects.
The instructor was very upbeat and knowledgeable”
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